Nasi Briyani: Rasa yang Menggugah Selera di Setiap Acara!

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1.- How it works

 

Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.

By opening a ticket, a copy is going to member, and a notification is going to technicians.

Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.

Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.

Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.

Member and/or Technician can close a ticket

Member and/or Technician can re-open a ticket

 

2.- Frontend Features

 

Open a Ticket

My Tickets

F.A.Q listing

Live Support

Information Blocks:

Latest Questions

Important Questions

 

3.- Technician Features

 

Support Tickets List, which can be filtered by:

Department

Product

Status

Actions for each ticket:

Reply

Close

Re-open

Actions when replying to a ticket:

Select to include a predefinied reply

Save reply in predefinied replies

Save reply in as many FAQ categories he wants.

Predefinied Replies (Add, Edit, Delete).

Add Question to F.A.Q

List F.A.Q

 

4.- Administrator Features

 

Unlimited depth level of categories for F.A.Q

Extra Fields

Text

Radio Button

Checkboxes

Droplist

Textarea

Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.

Products

Can turn use of Departments On/Off

Can turn use of Products On/Off

Setup the text for the email to Member, upon new ticket creation

Setup the text for the email to Member, upon a new reply from technician

Setup the text for the email to Member, upon ticket's auto close.

Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.

 

5.- Usergroup Permissions

 

Can access the support section

Can submit tickets

Can attach files to ticket

Support priority (lower number means higher priority)

Belongs to Technicians group or not

 

6.- Installation

 

Upload all files to your site keeping the same structure.

CMOD 777 directories:

microsupport/attachments

Imprort product-microsupport.xml from your admincp

Setup Usergroup permissions

Setup General Options

Setup Live Support Config

Setup Spam Settings

 

7.- Copyright

 

Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).

 

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